Delivery & Return

Delivery
There is 1-2 days for a small items such as wall shelves and 2-3 weeks for a tables/custom orders lead time.
Bespoke items will take a little longer and we will provide you a lead time upon confirmation of your order. You will receive your order within 2-3 days after dispatch. This only applies to mainland UK.

Cancellation/Returns
Furniture that is bespoke made to order is not subject to distance selling regulations and is therefore non-returnable. However you are entitled to cancel your contract providing you act within 48h of placing your order via the website, telephone or in store.
If you wish to exercise this right please email sales@ledges.co.uk call us within the specified time frame.
After the 48h cancellation period we have no further obligation to take back these Goods, though may do so with the addition of a 25% restocking fee plus any other delivery or collection fee incurred.
This is entirely at our discretion. Ex-display/clearance stock is sold-as-seen and is non-returnable.

FAULTY AND DAMAGED ITEMS
All our items are handmade to order, then thoroughly checked and carefully wrapped before dispatch. In the unlikely event that item has been handcrafted incorrectly, has obvious defects or arrived damaged, we will offer to replace the item free of change with the best possible lead time. Any damages or defects must be reported to us within a period of 14 days following delivery.

We would like to inform all our customers that timber is a natural product and is subject to continual movement when exposed to different conditions, such as: air conditioning, exposure to the sun, humidity, close contact with the radiator.

This may be evident with splits, shakes, knots or warping. These are not considered to be a fault or defect.

As mentioned, solid wood is a living, breathing material. We cannot prevent things like knots or cracks from appearing. All items are carefully checked by our quality control department to make sure items are in perfect condition before they leave our warehouse.